How to send a message during a ViiBE call

If one or more ViiBE call participants are experiencing connection problems, this may produce audio difficulties. In order to ensure that you can continue to provide exceptional customer service despite any challenges that may occur, ViiBE has a chat function. The chat function allows for a seamless transition when providing immediate assistance despite audio, comprehension, or hearing difficulties. 

To send messages in a chat function during the call, click on the red rectangle on the bottom right-hand corner of the conversation.

Send a message during a ViiBE call

This will open the chat box where you can type instant messages back and forth with all people present in the call.

Send a message during a ViiBE call

Check out the other conversation interface articles to go more in depth about each of the functions available during a ViiBE call. 

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