How to forward a call on the ViiBE conversation interface
While on a ViiBE call, you may realise that you do not have the required expertise to resolve a problem and provide immediate assistance. In this situation, experts can forward the call to another expert who is better suited to address the needs of the caller and provide exceptional customer service.
It is important to remember that when you forward a call, you can only forward it to a specific person using his or her ViiBE username. This means that you cannot forward calls to external guests.
Once the call has been forwarded and the new expert is present on the call, the person who forwarded the call can then leave the conversation.
If you would like to forward a call, look at the heading bar across the top of the call. In the middle of the screen you will find a green button that says “Forward”. Click this button to forward the call.
Check out the other conversation interface articles to go more in depth about each of the functions available during a ViiBE call.
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