How to access the ViiBE platform dashboard

When you’re not making calls to provide remote assistance, you may want to check out your ViiBE dashboard. The dashboard shows you your call session history, as well as the statistics of your calls. You can also access and modify the users and their expertise information from the dashboard.

Access to the dashboard interface is exclusively reserved for Administrators and Managers. It is accessible from the ViiBE homepage.

To go to the dashboard, look at the upper right-hand corner of your homepage heading. Click on the icon with concentric rectangles to interact with the dashboard interface.

Access the ViiBE dashboard

For further information on what user data is available on the dashboard, check out the other FAQ articles in our dashboard section.

For more information on how you can renew your call centre agents’ remote assistance skills, fill out your name and email below and a member of the ViiBE team will reach out to you.

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