How to access the ViiBE dashboard statistics

Access to the ViiBE dashboard interface and dashboard statistics are reserved for Administrators and Managers. Once you are in the dashboard, you will see user statistics on the front page.

To go to the dashboard, look at the upper right-hand corner of your homepage heading. Click on the icon with concentric rectangles to interact with the dashboard interface.

Access the ViiBE dashboard statistics

The dashboard overview displays all of the statistics available for each expert in your call centre, including FCR and NPS rates.

For further information on what kind of statistics are available on the dashboard, keep reading the FAQ articles in our dashboard section. You can also fill out your name and email below and a member of the ViiBE team will reach out to you. 

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