In situations where you require remote assistance, you may be sent a ViiBE link so that the help desk support you are talking to can better resolve your problem and provide exceptional customer service. This article will help you understand how to log in and access a ViiBE call if you require immediate assistance and a support agent sends you a ViiBE link.

How do you log in to ViiBE for the first time ?

1. Click on the link received via SMS or email
2. Click on “Accept” to enable cookies
3. Authorise ViiBE to access the microphone and camera
4. Click “Login to the session” to join the call

How do you log out of ViiBE?

If you are an external guest who was sent a ViiBE call via SMS or email link, you do not need to log out. Once you have ended the video call, you will be logged out of ViiBE since you do not have your own account.

For further information about you can implement ViiBE in your call centre, fill in your name and email below and one of the ViiBE team members will reach out to you soon!

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