Description of user roles on the ViiBE interface: Administrator

This post will take you through the ViiBE basics of the administrator role. After understanding each role, you will be ready to explore all ViiBE operations available so you can provide immediate assistance and help desk support.

Each ViiBE account has a role in the system that is associated with a default set of permissions. An account may have additional permissions, if requested.

Here is a description of the role:

  • Administrators are given full access to the company account. The person assigned to this role has access to the company dashboard and is able to assign managers. The administrator also has the permissions given to all the other roles such as the ability to create new users and individualise their profiles. Administrators can initiate internal (to other ViiBE users in their company) and external calls.

Now that you understand the administrator role, check out our other articles to better understand how to make calls and use ViiBE chat functions that can help you optimise your customer service and troubleshooting skills.

Want to know more about the permissions granted to these roles or how a user’s profile can be specialised to improve call centre operations? Fill out your name and email below, and a member of the ViiBE team will be in touch with more details.

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