Description of user roles on the ViiBE interface: External guest

This post will take you through the ViiBE basics of the external guest role. After understanding each role, you will be ready to explore all ViiBE operations available so you can provide immediate assistance and help desk support.

Each ViiBE account has a role in the system that is associated with a default set of permissions. An account may have additional permissions, if requested.

Here is a description of the role:

  • External users can only join a ViiBE session through a link sent by other ViiBE users. External guests do not have ViiBE accounts.

Now that you understand the external guest role, head on over to our other articles to better understand how to make calls and use ViiBE chat functions that can help you optimise your customer service and troubleshooting skills.

Want to know more about the permissions granted to these roles or how a user’s profile can be specialised to improve call centre operations? Fill out your name and email below, and a member of the ViiBE team will be in touch with more details.

Contact form