Description of user roles on the ViiBE interface: Manager
This post will take you through the ViiBE basics of the manager role. After understanding each role, you will be ready to explore all ViiBE operations available so you can provide immediate assistance and help desk support.
Each ViiBE account has a role in the system that is associated with a default set of permissions. An account may have additional permissions, if requested.
Here is a description of the role:
- Managers have permission to manage all information related to operators under their authority. The manager can create new users and individualise their profiles. In addition, a manager can initiate both internal and external calls.
Now that you understand the role, check out our other articles to better understand how to make calls and use ViiBE chat functions that can help you optimise your customer service and troubleshooting skills.
Curious about other permissions granted to these roles? Want to know more about how a user’s profile can be specialised to improve call centre operations? Fill out your name and email below, and a member of the ViiBE team will be in touch with more details.